At Lava Hemp USA, we strive to process and ship all orders as quickly as possible. Most orders are fulfilled within one business day, but please note that during high-volume periods such as sales or promotions, fulfillment may be delayed by up to five business days. We appreciate your patience and understanding during these times.
Bulk, wholesale, and custom orders may require additional lead time, with fulfillment taking up to three weeks, depending on the specific product and volume. If you have specific delivery needs or deadlines, we recommend contacting our team at the time of your order by including a note in the order comments or emailing our customer service team at [insert email address].
Please note that our responsibility for your shipment ends once the package is handed off to the selected shipping carrier. We are not liable for delays, losses, or damage that may occur during transit or after the package has been transferred to the carrier’s possession.
We currently ship only within the United States and its territories. We do not offer international shipping at this time.
Due to the evolving legal status of hemp-derived products across various regions, we do not restrict orders based on state laws, with the sole exception of Oregon, where only CBD products may be shipped. It is the customer’s responsibility to ensure that the products they order are legal in the jurisdiction where they will be delivered and used. By placing an order, you acknowledge and accept full responsibility for complying with local laws.